Show simple item record

dc.contributor.authorBowler-Hill, Sallyen_US
dc.contributor.authorTeal, Janisen_US
dc.date.accessioned2006-08-30T02:46:50Z
dc.date.available2006-08-30T02:46:50Z
dc.date.issued2006-08-30T02:46:50Z
dc.identifier.urihttp://hdl.handle.net/1928/1803
dc.descriptionAbstract and poster from the 2006 Integrated Advanced Information Management Systems (IAIMS) Annual Meetingen_US
dc.description.abstractThis poster reports HSLIC’s experience creating a culture of assessment through the administration of customer satisfaction surveys for its library and technology support services. HSLIC’s goal is to create a unified assessment culture in which services are evaluated regularly, generating a picture of the overall effectiveness of the organization. The LibQUAL+™ survey was employed to evaluate library services. A technology support survey was developed in-house because an environmental scan did not reveal any standardized surveys for technology support services. The use of varying survey methodologies limits HSLIC’s ability to integrate survey data and assess overall strengths and weaknesses besides adversely affecting the development of a unified culture of assessment. Further, the technology support survey does not afford the opportunity to benchmark against similar institutions. HSLIC will evaluate the cost-benefit of creating in-house surveys that better align with LibQUAL+™ versus accepting inherent discrepancies derived from using different methodologies.en_US
dc.format.extent1788 bytes
dc.format.extent349420 bytes
dc.format.mimetypetext/plain
dc.format.mimetypeapplication/pdf
dc.language.isoen_USen_US
dc.subjectEvaluation Studiesen_US
dc.subjectData Collectionen_US
dc.subjectlibraryen_US
dc.subjecttechnologyen_US
dc.subjectassessmenten_US
dc.subjectcustomer satisfactionen_US
dc.subjectmethodologiesen_US
dc.subjectHSLICen_US
dc.subjectLibraries, Medicalen_US
dc.titleIssues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Libraryen_US
dc.typeOtheren_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record