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Issues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Library

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1928/1803

Issues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Library

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dc.contributor.author Bowler-Hill, Sally en_US
dc.contributor.author Teal, Janis en_US
dc.date.accessioned 2006-08-30T02:46:50Z
dc.date.available 2006-08-30T02:46:50Z
dc.date.issued 2006-08-30T02:46:50Z
dc.identifier.uri http://hdl.handle.net/1928/1803
dc.description Abstract and poster from the 2006 Integrated Advanced Information Management Systems (IAIMS) Annual Meeting en_US
dc.description.abstract This poster reports HSLIC’s experience creating a culture of assessment through the administration of customer satisfaction surveys for its library and technology support services. HSLIC’s goal is to create a unified assessment culture in which services are evaluated regularly, generating a picture of the overall effectiveness of the organization. The LibQUAL+™ survey was employed to evaluate library services. A technology support survey was developed in-house because an environmental scan did not reveal any standardized surveys for technology support services. The use of varying survey methodologies limits HSLIC’s ability to integrate survey data and assess overall strengths and weaknesses besides adversely affecting the development of a unified culture of assessment. Further, the technology support survey does not afford the opportunity to benchmark against similar institutions. HSLIC will evaluate the cost-benefit of creating in-house surveys that better align with LibQUAL+™ versus accepting inherent discrepancies derived from using different methodologies. en_US
dc.format.extent 1788 bytes
dc.format.extent 349420 bytes
dc.format.mimetype text/plain
dc.format.mimetype application/pdf
dc.language.iso en_US en_US
dc.subject Evaluation Studies en_US
dc.subject Data Collection en_US
dc.subject library en_US
dc.subject technology en_US
dc.subject assessment en_US
dc.subject customer satisfaction en_US
dc.subject methodologies en_US
dc.subject HSLIC en_US
dc.subject Libraries, Medical en_US
dc.title Issues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Library en_US
dc.type Other en_US


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