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Hospitality Training: Do Learning Styles Matter?

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1928/12879

Hospitality Training: Do Learning Styles Matter?

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Title: Hospitality Training: Do Learning Styles Matter?
Author: Green, Alison J
Advisor(s): Boverie, Patricia
Committee Member(s): O'Halloran, Robert
Hood, Jacqueline
Salisbury, Mark
Department: University of New Mexico. Division of Educational Leadership and Organizational Learning
Subject(s): Learning Styles, Training, Hospitality, Adult Learning
Classroom instruction--Evaluation
LC Subject(s): Adult learning--Psychological aspects
Training--Psychological aspects
Cognitive styles
Hospitality industry--Study and teaching
Web-based instruction--Evaluation
Degree Level: Doctoral
Abstract: The purpose of this quantitative study was to explore the learning styles and delivery mode preferences in hospitality training. The delivery modes were online, using Centra™, and traditional training or face to face workshop. Data was collected from participants (n=79) in training within a large hospitality organization over a total of 11 workshops, 6 traditional, 5 online. This study examined how best to use the results in training at the instructional system design level to help deliver the appropriate training delivery modes. There were a total of four research questions analyzed. A correlational analysis, independent t-test and 2x1 ANOVA’s were used to analyze the appropriate research question. Index for Learning Styles (ILS) was used to determine the learning styles of the participants, pretest and posttest measured the learning and additional demographic questions were asked. There has been literature studying delivery modes in university classrooms, yet there is a gap in real practice research within the hospitality organization.
Graduation Date: May 2011
URI: http://hdl.handle.net/1928/12879

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