LoboVault Home

Annual Report of the University, 2008-2009, Volumes 1-6


Please use this identifier to cite or link to this item: http://hdl.handle.net/1928/21159

Annual Report of the University, 2008-2009, Volumes 1-6

Show simple item record

dc.contributor.author University of New Mexico
dc.date.accessioned 2012-09-07T20:52:23Z
dc.date.available 2012-09-07T20:52:23Z
dc.date.issued 2009-06-30
dc.identifier.citation UNM Annual Reports, 2008-2009, Volumes 1-6 en_US
dc.identifier.uri http://hdl.handle.net/1928/21159
dc.description.abstract Division of Enrollment Management 2008-2009 Goals and Accomplishments • Enrollment Results: Broke the funding formula 3% "enrollment band" in 2009. This had not been done since 2003. Increased Fall 2008 new freshmen by 10.8%. Increased Spring 2009 transfer students by 12.6%. Increased National Scholars from 14 in 2007 to 39 in 2008 and 73 in 2009 (92% increase). Overall enrollment for Fall 2009 increased 5.75% including 5.7% for new freshmen, 30% for new transfers with large growth in non-residents. • Expanded our communication capacity by purchasing Hobson's EMT E-Mail software that allows us to communicate more frequently and effectively with all students. A Customer Relationship Management (CRM) solution has also been purchased and will be automating communications in Fall 2009. • Developed email letterhead prototype for all enrollment units. • Re-engineered the admissions office to allow for more accountability and productivity of staff and service level. • Set service level expectations for admissions to two working days. We are now committed to communicating with students within two working days of receipt of documents. • Re-engineered the financial aid process and reduced the number of forms required. This resulted in 7,000 less pieces of paper students had to submit and be processed. We no longer require verification of childcare expenses as we will be using average cost of child care. Driver's license number is no longer required for the F AFSA form. No forms needed for second bachelors degree as we can retrieve this information through Banner. No need for graduation date change form as it can be pulled from Banner. • Established a Communications Center that will handle all incoming calls for the entire division as well as provide telecounseling efforts in the evening. Additionally, the Center will house "Chat With Us" initiative allows students to engage with us by way of online chat. The result is phone calls answered in a timely manner and a student friendly virtual environment to conduct business. • Rolled out "How Can We Help You" campaign during Fall registration. This campaign is ongoing during every registration period where staff are deployed to assist students with their registration questions. All personnel involved with this campaign wear "How Can We Help You" stickers so that students know that we are there to assist them. • Initiated the first comprehensive recruitment plan for transfer students. en_US
dc.description.sponsorship University of New Mexico en_US
dc.language.iso en_US en_US
dc.publisher University of New Mexico en_US
dc.subject annual report en_US
dc.title Annual Report of the University, 2008-2009, Volumes 1-6 en_US
dc.type Other en_US

Files in this item

Files Size Format View
2008-2009 VOL. 1.pdf 32.85Mb PDF View/Open
2008-2009 VOL. 2.pdf 27.49Mb PDF View/Open
2008-2009 VOL. 3.pdf 12.97Mb PDF View/Open
2008-2009 VOL. 4.pdf 23.06Mb PDF View/Open
2008-2009 VOL. 5.pdf 28.03Mb PDF View/Open
2008-2009 VOL. 6.pdf 9.649Mb PDF View/Open

This item appears in the following Collection(s)

  • Annual Reports [61]
    Yearly academic and financial summaries dating back to 1935.

Show simple item record

UNM Libraries

Search LoboVault


My Account